Refund policy

Final sale

Every KSHOP order is final sale. We buy limited lots of Korean inventory, so we do not accept returns or exchanges for change of mind, even if an item is unopened. Please review the item description, size, condition notes and any listed dates before ordering.

Damaged, defective, incorrect or misdescribed items

If your item arrives damaged or defective, is not what you ordered, or does not match how it was described, email us at contact@thekshoponline.com within 14 days of delivery. Include your order number, a description of the issue, and photos if you have them. Keep the item and its packaging until we reply.

Once we confirm the issue we will replace the item or refund it, and you will not pay return shipping. Please contact us before sending anything back.

Refunds go to your original payment method. After approval it can take up to 10 days to appear, depending on your bank or card issuer.

Canceling an order

We pack quickly, so orders can only be canceled before they ship. Email contact@thekshoponline.com with your order number as soon as possible and we will cancel it if it has not left our warehouse.

Items that cannot be returned

Gift cards, and any item marked as non-returnable on its product page.

Your rights

Nothing in this policy limits your rights under applicable law. The policy shown when you placed your order applies to that order.

Questions

Email contact@thekshoponline.com, or see our Shopping FAQ.