Shopping FAQ
Shopping FAQ
Good questions.
Straight answers.
Shipping, final sale and the little details. Here's what to know before your next KSHOP find.
*For the 48 contiguous U.S. states and Washington, DC. Transit time is additional.






01 / The details
Shipping & delivery




Where do you ship?
We ship from our U.S. warehouse to the 48 contiguous U.S. states and Washington, DC. Shipping is currently unavailable to Alaska, Hawaii, U.S. territories and international destinations.
How much does shipping cost?
For eligible delivery addresses, shipping is free on orders of $39.99 or more. Standard shipping is $7.99 below $39.99. Your final shipping charge is shown at checkout before payment.
When will my order ship?
Orders ship from our U.S. warehouse in 1 to 2 business days. This is the dispatch window; carrier transit time is additional and varies by destination.
Does it really ship from the U.S.?
Yes. Everything we sell is stocked in our U.S. warehouse before it is listed. No customs forms, no overseas wait, no surprise import fees at your door.
Can I pick up my order locally?
Yes. Free local pickup is available at our La Habra, CA warehouse. Choose Pickup at checkout and we will email you when your order is ready, usually within 24 hours.
02 / The details
Returns & order help




Can I return an item?
Need help with a damaged, defective, incorrect or materially misdescribed item? Contact us with your order number and a description of the issue. See the order-help details below.
All purchases are final sale. We do not accept returns or exchanges for change of mind, even if an item is unopened. Please review the item details, size, condition notes and any listed dates before ordering.
The policy shown when you placed your order applies to that order, and your rights under applicable law remain protected.
What if my item is damaged, defective or incorrect?
Use our contact page and include your order number and a description of the issue. For delivery damage or an incorrect item, please contact us within 14 days of delivery so we can investigate promptly. This request does not limit your rights under applicable law.
Keep the item and packaging, and have photos ready if available. We will explain how to share them and arrange any necessary return or replacement for a confirmed issue at no additional cost. Contact us before sending an item back.
03 / The details
About our finds




Why can the prices be lower?
We buy limited lots of Korean inventory already in the U.S., usually overstock, a packaging change or a discontinued line. The brand did not lower its price; we bought the lot for less and passed it on. Check the product page for any listed condition or date details. Contact us about a specific item if you need more information. Read About KSHOP for the full story.
Is everything authentic?
Yes. Every product comes sealed from the brand or its official U.S. importer. We do not sell testers, samples, opened items or gray-market goods.
How do I check condition or expiration details?
Review the item's description, product photos and any listed date before ordering. If a detail you need is not shown, ask us about that specific item.
Will a sold-out item return at the same price?
Restocks and repeat prices are not guaranteed because we buy limited lots. Browse the current drop for what is available now.
Still have a question?
Let's help you find the answer.
For order help, include your order number. For product questions, tell us the item name.
Contact KSHOP
Curious about our story? Get to know KSHOP.

